Refund policy
Return & Refund Policy
Returns
We want you to be completely satisfied with your NORYVA purchase.
If you’re not happy with your order, you may return it within 15 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or your order number is required.
Once we receive and inspect your return, we’ll notify you regarding the approval of your refund.
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Return Shipping
Customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
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Lifetime Warranty
Every NORYVA card holder is backed by our Lifetime Warranty against manufacturing and craftsmanship defects.
If you believe your product qualifies for a warranty replacement, please contact us with:
Your order number
Clear photos of the damage
A brief description of the issue
If your warranty claim is approved:
The damaged product must be returned to our warehouse.
Return shipping to our warehouse is the customer’s responsibility.
Shipping for the replacement product is also paid by the customer.
NORYVA covers shipping costs only for the original order.
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What Isn’t Covered
Our Lifetime Warranty does not cover:
Normal wear and tear Scratches, marks, or discoloration from everyday use Damage caused by misuse, accidents, or improper care Lost or stolen items
Because every NORYVA card holder is handcrafted from genuine premium cowhide leather, slight variations in texture, grain, and color are natural and make each piece unique.
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Shipping Times
Estimated delivery times:
United States: 7–15 business days
International: 2–3 weeks
Delivery times are estimates and may vary due to carrier or customs delays.
Contact Us
For returns, warranty claims, or any questions, please contact us at:
Email: noryvastudio1@gmail.com
We typically respond within 24–48 business hours.